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Better Healthcare is One Tap Away
Outlying Our New Identity to
Execute in 2024
Who
Who
Who Are We?
Digital Health technology company, comprised of clinicians, operators, innovators who are committed to improving and closing the gap on poor patient & member engagement in healthcare through digital tools
Why
Why
Why Do We Care About Engagement?
We believe that engagement is the largest gap in a fragmented healthcare ecosystem today. We believe that when healthcare organizations are better connected to their users across the continuum financial, clinical, and operational outcomes will improve. Engagement is also a bi-directional interaction today
What
What
What Do We Do?
We built 5 engagement solutions that are mapped to unique stages of the care journey, wherein each solution delivers smart, personalized, interactive, engaging chat experience, driven by automated workflows, that provide real-time alert providers/payers to know what, when, where, and how they should support their patients & members on-demand needs
When
When
When Did We Start?
Right before the pandemic, as healthcare organizations wanted to learn what their patients wanted before their visit. Accelerated during the pandemic, when care fully expanded beyond the four walls of the health system
How
How
How Do Specifically Solve This?
Tech: SMS/Email and a workflow builder that designs customized workflows, served to be more interactive, by pushing and pulling info to patients which increases patient interaction, on the most ubiquitous tech- the phone Company: We serve as advisors and strategic partner who proactively identify patient challenges and build solutions to meet their needs, that will improve client financial, operational, and clinical outcomes
Q-Reviews Look for Partners,
Not Clients
Software Built by Healthcare
Providers for Healthcare Providers
Partnership
At Q-Reviews, we aren’t just here to sell you a product and call it a day—we’re with you at every step of your digital health journey. We see our clients as partners and collaborate with them accordingly, building relationships upon a foundation of respect, integrity, and attentiveness. We work closely with health systems, ACOs, other healthcare providers, and payers to understand their challenges and collect actionable, real-time patient feedback through our meaningful, results-driven solutions.
Expertise
Our area of expertise spans business and tech. Much of our senior leadership team and advisory board is composed of clinicians who have practiced at health systems like Mount Sinai Hospital and New York Presbyterian Hospital. This unique perspective allows us to channel the voice of the customer when it comes to building technology that improves the patient experience. The end result: software built by healthcare providers for healthcare providers.
Experience
We’re not new to the game—our team has years of experience in clinical practice and healthcare technology backing it up. The Q Reviews team members have attended to patients, built healthcare tech companies from the ground up, and helped providers navigate the complex world of healthcare technology. This background and deep knowledge of the industry give us a unique advantage in thinking outside of the box. Improving patient experience is our mission, and we know it’s no small feat—that’s why we’re committed to being by your side.
We offer technology that improves patient experience and the support you need to achieve your goals.
When you choose Q-Reviews, you’re choosing a partner that will work to earn your business every single day.
Client Testimonials
“We absolutely love the Quality Reviews platform! QReviews allows us to get real time feedback from our patients regarding where we are excelling as a center and where we can use improvement. It allows us to identify trends, shout out team members who are going above and beyond, and provide the best possible patient care!”
Katie Bergin
Director of Patient Experience ( She, Her), Reproductive Medicine Associates of New York
“We are incredibly passionate about patient satisfaction and service recovery at our clinic. When we decided to work with Q-Reviews, we made both things happen quickly. The platform is simple to use, and the delivery and customization to our patients are seamless.”
Peter Fuzesi, M.Sc.
Chief Operating Officer, Hanabusa IVF
“Our patients are critical to our success, so we wanted a solution that would offer us insights into their experience at our organization. We have been really happy with our decision to use the Q Reviews real-time feedback tool, as it has helped us improve our workflows and service recovery efforts.”
Naiomi Jamal, MD, MPH, CMQ
Chief Health Officer, Swope Health
“Quality Reviews, Inc. is an essential partner ensuring our highest levels of patient care and satisfaction. They are an innovative and responsive team. They are BEST-IN-CLASS!”
Kerry Herbine
Chief Operating Officer, Lewis County Health System
“Q-Reviews has revolutionized the way in which we perform service recovery with patients who visit our hospital’s emergency room or ambulatory sites. Additionally, the information we receive on a daily basis allows us to better understand our performance in the eyes of our customers, the patient community.”
Gustavo Del Toro, M.D.
Chief Medical Officer, Wyckoff Heights Medical Center
“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter”
Larry McReynolds
NYU Family Health Centers President
Client Testimonials
“Quality Reviews is providing a level of transparency, in real time, that we’ve never had before. Frontline staff and even leaders outside of the patient experience department needed to have trust in one another because all of t {…}
Michele Pirkle MBA, CPXP Executive Director, Patient and Family Experience @Grady Health
“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. Q-Reviews helps us d {…}
Mark Angelo Former Vice President of Innovation and Business Development, Hospital For Special Surgery
“Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us achieve our overarching goal of making Beacon a {…}
Lori Turner Former Chief Marketing, Innovation, and Customer Experience Officer, Beacon Health System, South Bend, IN
“We’re delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive – should any issues arise, they’re on it right away.” {…}
Mark Kobe, RN MPA Former Chief Nursing Officer, Sonoma Valley Hospital
“Quality Reviews’ real-time feedback tool helps us focus on delivering compassion and empathy during our patients’ fertility journey. For any healthcare organization who takes patient experience seriously, using this tool is gam {…}
Alan Copperman, MD, FACOG Founder and Medical Director, RMA of New York
“Service recovery and patient loyalty is a major focus point for the organization, so Q-Reviews has become the way we look at patient loyalty for Immediate Care. In Immediate Care, we are first-impression makers for the organiza {…}
Katie Lammie Director, Medical Group Operations, NorthShore University HealthSystem
“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter” {…}
Larry McReynolds NYU Family Health Centers President
“Q-Reviews has revolutionized the way in which we perform service recovery with patients who visit our hospital’s emergency room or ambulatory sites. Additionally, the information we receive on a daily basis allows us to bette {…}
Gustavo Del Toro, M.D. Chief Medical Officer, Wyckoff Heights Medical Center
“Quality Reviews, Inc. is an essential partner ensuring our highest levels of patient care and satisfaction. They are an innovative and responsive team. They are BEST-IN-CLASS!” {…}
Kerry Herbine Chief Operating Officer, Lewis County Health System
“Our patients are critical to our success, so we wanted a solution that would offer us insights into their experience at our organization. We have been really happy with our decision to use the Q Reviews real-time feedback tool, {…}
Naiomi Jamal, MD, MPH, CMQ Chief Health Officer, Swope Health
“We are incredibly passionate about patient satisfaction and service recovery at our clinic. When we decided to work with Q-Reviews, we made both things happen quickly. The platform is simple to use, and the delivery and customi {…}
Peter Fuzesi, M.Sc. Chief Operating Officer, Hanabusa IVF
“We absolutely love the Quality Reviews platform! QReviews allows us to get real time feedback from our patients regarding where we are excelling as a center and where we can use improvement. It allows us to identify trends, sho {…}
Katie Bergin Director of Patient Experience ( She, Her), Reproductive Medicine Associates of New York
America’s Top Health Systems
Rely On Q Reviews
Better Healthcare is One Tap Away
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