Coastal Orthopedics Introduces Our New Patient Portal (2024)

What is a Patient Portal?

A patient portal is a personalized, secure website that enables you to manage healthcare interactions and communicate with your healthcare providers.

Why activate your patient portal account?

A patient portal offers several benefits. You can bypass our call center to schedule/manage appointments, request prescriptions, or directly communicate to your healthcare team. You can also view your health records, access visit summaries, and other documentation. You may also pay bills online through the portal.

Will I still have access to the old portal?

Our previous portal was decommissioned on October 31, 2023.If you have old records you would like to access in our new portal, you can request those documents to be added.

What kind of records will I have access to through the patient portal?

You will have access to lab and test results, visit summaries, visit attachments, appointment history, practice bills, medications, and any other information your physician has made available for you to view.

What are the benefits of a patient portal at Coastal Orthopedics?

How do I enroll in the patient portal?

You will need an invitation to access our portal for the first time, which will be emailed to you when you make your next appointment with a Coastal Orthopedics provider. If you would like to request an invitation, fill out the form at the bottom of this page. Every patient will receive a unique link so please do not share this information.

Who can set up a patient portal account?

Any patient of Coastal Orthopedics can set up a patient portal account. If you have any questions on setting up your portal please reach out to our call center at 941-792-1404.

How do I access my portal once I have created my account?

Once you have enrolled you can access the patient portal from Coastal Orthopedics website. The portal is also accessible from the enrollment email.

Can I share access with a trusted representative?

You can invite trusted representatives to access your patient portal in your “Profile”. If you do not have a patient portal account, they will be promoted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.

How can I access a patient portal for my child/underaged minor?

Coastal Orthopedics will send a parent/guardian invitation to view and manage the child’s account.

Can two parents/guardians link to the same children’s account.

More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.

How do I contact my care team through my patient portal?

You can easily message a Coastal Orthopedics team member though the “Messages” tab. While in your message inbox, you can send a new message, attach images, and view your response on the portal.

Is my patient portal secure?

Yes, your patient portal is HIPPA-compliant, which means your information is securely stored and encrypted.

What can I do with my health records?

You can easily review, download, or share your health records with other providers.

How do I complete necessary forms?

Log in to your patient portal account and click the “Health Forms” tab to view and complete your form(s).

What devices are compatible with the patient portal?

Who do I contact if I have questions?

Reach out to our call center at 941-792-1404 if you have questions.

What do I do if I forgot my username and password?

To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and rest your password at the time.

I cannot remember the answer to my security question to reset my password?

If you forgot your username and/or password and do not know the answer to your security question, please reach out to our call center at 941-792-1404 to reset your password.

What do I do if I did not receive an invitation to create my patient portal?

Pleasefill out the form below in order to request an invitation to our new portal. If unable to do so, please call our call center at 941-792-1404.